Steno Agency Privacy Policy

Last Updated August 15, 2024:

This “Privacy Policy” describes the data collection and processing practices of Steno Agency, Inc. and our subsidiaries and affiliates (collectively, “Steno,” “we,” “us” or “our” ) in connection with the https://steno.com website and any related interactions with you (collectively, the “Services” ), and the rights and choices available to individuals with respect to their information.

Table of Contents

• Information We Collect
• How We Use Your Information
• Online Analytics and Advertising
• How We Disclose Your Information
• Your Privacy Rights and Choices
• Other Sites and Services
• Data Security and Retention Practices
• International Data Transfers
• Additional Information for California Residents
• Children
• Changes to this Privacy Policy
• How to Contact Us

Information We Collect

Information you provide to us. Information about you that you provide to us through the Services or otherwise includes:

• Business and personal contact information, such as your first and last name, email and mailing addresses, phone number, professional title and company name.
• Content you choose to upload to the Services, such as text, images, audio, video and transcripts, along with the metadata associated with the files you upload.
• Registration information, such as information that may be related to a service or an account.
• Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
• Demographic Information, such as your city, state, country of residence, postal code, and age.
• Transaction information, such as information about payments to and from you and other details of products or services you have purchased from us.
• Marketing information, such as information such your preferences for receiving communications about our publications, and details about how you engage with our communications.
• Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

Information We Collect Automatically. When you use our Services, we and our vendors automatically collect certain information about your device and how you use the Services, including your IP address, browser type, browser language, operating system, the state or country from which you accessed the Services, software and hardware attributes (including device IDs), referring and exit pages and URLs, platform type, the number of clicks, search terms, files you download, domain names, landing pages, pages and features viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services, error logs, and other similar information. From your IP address, we may be able to infer your general location (e.g., city/state or postal code).

To collect this information, we and our vendors may use “cookies” and other similar technologies that track, measure, and analyze the behaviors and usage patterns on our Services. We may also allow third parties to place cookies and other similar technologies on our Services. Cookies are small data files that can be stored on your browser and device. We use cookies for a variety of purposes, including analytics and advertising purposes, to recognize you when you return to the Services, to deliver certain features of the Services, to help us understand how users engage with the Services, and to improve your experience. You may set your web browser to notify you when you receive a cookie and to accept or refuse certain cookies. However, if you elect not to accept cookies, some functionality and areas of the Services may be restricted. To learn how to manage your cookies, please follow the instructions from your specific browser, or if accessing the Services via a mobile device, refer to the manufacturer’s instructions.

For more details, please refer to the “Online Analytics and Advertising” section below.

Information We Collect from Other Sources. From time to time, we may collect information about you from other sources, including our corporate affiliates, marketing vendors, survey providers, data enhancement services, data brokers, other websites and services, social media, conference, and other industry events or other sources that we explain to you at the time of collection, to the extent permitted by applicable law. We use this information to supplement the information that we collect directly or automatically from you for the purposes set forth below, including to derive your possible interests and provide more relevant experiences for you and improve our Services, analytics, and advertising.

Information we obtain from social media platforms. We may maintain pages for Steno on social media platforms, such as Facebook, LinkedIn, Twitter, Google, YouTube, Instagram, and other third party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.

Online Analytics and Advertising

Online Analytics. We may use third-party web analytics services (such as those of Google Analytics) on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here. If you receive email from us, we may use certain analytics tools, such as clear GIFs, to capture data such as when you open the email or click on any links or banners in the email. This data allows us to gauge the effectiveness of our communications and marketing campaigns.

Tailored Online Advertising. In using the Services, we allow select third party advertising technology partners to place cookies or other tracking technologies on the browser of your device to collect information about you as discussed above. These third parties (e.g., ad networks and ad servers such as Google) may use this information to serve relevant content and advertising to you as you browse the Internet, and may access their own cookies or other tracking technologies on your browser to assist in this activity. For more information about these online advertising activities, and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link, or Your Online Choices to opt-out of receiving tailored advertising from companies that participate in those programs. We do not control these opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. Please note that if you use these mechanisms, you may still see advertising on our Services or across the Internet, but it will not be tailored to you based on your online behavior over time.

How We Use Your Information

We may use your information for various purposes, depending on the context and the type of information, including to:

• provide, operate and improve the Services, such as contacting you about Services booked through Steno

• communicate with you with transactional information about the Services, respond to your requests, and provide you with more effective and efficient customer service, including via email, postal mail, phone, and SMS/text message;
• in accordance with applicable legal requirements, contact you by email, postal mail, phone, or SMS/text message with statements, news, alerts, updates, information, promotions, surveys or contests relating to the Services or other services that may be of interest to you, in accordance with applicable legal requirements related to such communications;

• establish and maintain your user profile on the Services
• understand and analyze your needs and interests, and personalize your experience with the Services and our communications
• provide support and maintenance for the Services to respond to your requests, questions and feedback
• conduct research and development

• secure our Services and resolve technical issues
• comply with applicable laws, rules, and regulations, obtain legal counsel, and establish, exercise, or defend our legal rights
• protect the safety, rights, property or security of us, our users, employees, third parties, members of the public and/or our Services
• prevent fraud and enforce our legal terms and policies
• use it for any purpose for which you have granted us your consent

Aggregate/De-Identified Information. We may aggregate and/or de-identify any information collected through our Services so that such information can no longer be linked to you or your device (“De-Identified Information”). We may use De-Identified Information for any purpose, including without limitation for research and marketing purposes, and may also disclose such data to any third parties, including advertisers, partners, and sponsors.  

Combined Information. We may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Privacy Policy.

How We Disclose Your Information

We may disclose your information to the following categories of recipients:

• Affiliates and subsidiaries. We may disclose the information we collect within the Steno family of companies.
• Service providers. We may disclose your information to third-party vendors and other service providers that perform services on our behalf, which may include billing and payment, sales and marketing, shipping and fulfillment, customer relationship management, data storage, web hosting, security, fraud prevention, analytics, lead generation, content, legal, or consulting services.
• Advertising partners. We may allow third-party advertising technologies (e.g., ad networks and ad servers) to use cookies and similar technologies on the Services to deliver relevant and targeted content and advertising to you on other websites you visit and applications you use, as explained further in the “Online Analytics and Advertising” section above.
• Entities in connection with a business transaction. We may disclose your information to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business, including for the purpose of determining whether to proceed or continue with such transaction or business relationship.
• Law enforcement, regulators, and other parties for legal reasons. We may disclose your information to third parties as required by law or if we believe in good faith that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our agreements, including terms applicable to the Services, or to protect the security or integrity of our Services; and/or (c) exercise or protect the rights, property, or personal safety of Steno, our agents and affiliates, our customers, or others.
• Otherwise with your consent or at your direction. In addition to the disclosures described in this Policy, we may disclose your information to third parties whenever you consent to or direct such disclosures.

Your Privacy Rights and Choices

Marketing Communications. In accordance with applicable law, we may send you marketing communications regarding our Services or the services of third parties that we believe will be of interest to you. You may use the unsubscribe link found at the bottom of emails we send to you to opt out of receiving future marketing emails. You can also notify us of your desire to opt out of marketing via phone calls or direct mail using the information in the “How to Contact Us” section below. Please note that, regardless of your request, we may still use and disclose certain information as permitted by this Policy or as required by applicable law. For example, you may not opt out of certain administrative or transactional emails from us, such as those confirming your requests or providing you with updates regarding our Privacy Policy or other terms.

Rights Regarding Your Information. Depending on your jurisdiction of residence, you may have the right, in accordance with applicable data protection laws, to make requests related to your “personal information” or “personal data” (as such terms are defined under applicable law, and collectively referred to in this section as “personal information”). Specifically, you may have the right to ask us to:

• Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties to which we disclose personal information;
• Provide you access to and/or a copy of certain personal information we hold about you;
• Correct or update personal information we hold about you;
• Delete certain personal information we have about you;
• Restrict or object to certain uses of your information; or
• Opt you out of the processing of your personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects, if applicable.

Please note that certain information may be exempt from such requests under applicable law. For example, we need certain information in order to provide the Services to you or comply with applicable law. We may take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address. If we are unable to verify your identity, we may be unable to respond to your requests. As provided in applicable law, you also have the right to not be discriminated against for exercising your rights.

To exercise any of these rights, you can reach us using the “How to Contact Us” information below. You may be able to designate an authorized agent to make requests on your behalf. In order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorized agent’s request as permitted by applicable law.

Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. We will provide information about how to exercise that right in our response denying the request. You also have the right to lodge a complaint with a supervisory authority.

Notice of Right to Opt Out of Sales of Information and Processing/Sharing of Information for Targeted Advertising Purposes. Depending on your jurisdiction, you may also have the right to opt out of “sales” of your personal information and “sharing/processing of your information for targeted advertising.” As explained in the “Online Advertising And Analytics” section above, we may provide information to third-party advertising providers for targeted advertising purposes or use related analytics partners to assist us in analyzing use of our Services and our user/customer base, and we may also provide information to our third-party partners to provide you with information that is relevant to you. Under applicable law, the disclosure of your information to these third parties for these purposes may be considered a “sale” of information or the processing/sharing of information for targeted advertising purposes. If you would like to opt out of the disclosure of your information to such third parties through cookies and similar tools for purposes that could be considered “sales” for those third parties' own commercial purposes, or “sharing” or processing for purposes of targeted advertising, please use the “Your Privacy Choices” link on our website footer. Note that you will need to opt out on each device you use to access the Services.

Other Sites and Services

The Services may contain links to other websites and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third party websites or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites and mobile applications and online services you use.

Data Security and Retention Practices

Security. We implement a variety of technical and organizational measures to protect your information against accidental or unlawful access, destruction, loss, misuse, change or damage. However, no Internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing any information to us.

Retention of your information. We will only retain your information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of our legitimate business interests and satisfying any legal or reporting requirements.

International Data Transfers

We are headquartered in the United States and have service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country. By using the Services, you acknowledge that such transfers may occur.

Additional Information for California Residents

If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)).

Throughout this Policy, we discuss in detail the specific categories of personal information we collect from and about you. We provide additional information required by the CCPA in the chart below.

 

Opt Out of Sale/Sharing of Information. The CCPA sets forth certain obligations for businesses that “sell” personal information or “share” personal information for cross-context behavioral advertising purposes. Under the CCPA, “sale” and “sharing” are defined such that they may include allowing third parties to receive certain information for advertising purposes.

If you would like to opt out of our use of your personal information through cookies and similar technologies for purposes that are considered a “sale” or “sharing” for cross-context behavioral advertising purposes under the CCPA (as indicated in the chart above), please use the “Your Privacy Choices” link on our website footer. If you have a legally recognized browser-based opt out preference signal turned on via your device browser, we recognize the preference expressed by such signal in accordance with applicable law.

We do not knowingly sell the personal information of minors under 16 years of age.

Additional California Privacy Rights. California residents may make certain requests about their personal information under the CCPA as set forth in “Your Rights and Choices” section above.

If we ever offer any financial incentives in exchange for your personal information, we will provide you with appropriate information about such incentives.

In the limited circumstances that we process sensitive personal information as defined in the CCPA (e.g., log-in information), we do not use or disclose it other than for disclosed and permitted business purposes for which there is not a right to limit under the CCPA.

Shine the Light. California Law permits customers who are California residents to request certain information once per year regarding our disclosure of “personal information” (as that term is defined under applicable California law) to third parties for such third parties’ direct marketing purposes. We do not currently disclose personal information to third parties for their own direct marketing purposes.

Do Not Track. California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we don’t respond to them at this time. Please note that Do Not Track is a different mechanism that the legally recognized browser-based opt out preference signal mentioned above.

Children

The Services are not directed to, and we do not knowingly collect personal information from, anyone under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable. We encourage parents with concerns to contact us.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Services. We may also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through the Services. Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Services (or as otherwise indicated at the time of posting). In all cases, your continued use of the Services after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

How to Contact Us

Please direct any questions or comments about this Policy or privacy practices to concierge@steno.com. You may also write to us via postal mail at:

Steno Agency, Inc.
315 W 9th Street
Suite 807
Los Angeles, California 90015

(888) 707-8366
concierge@steno.com